Appeals Policy
Appeals Policy
By using this website, you agree to this policy - please read it carefully.
Introduction:
This Policy forms part of megirlnextdoor.com's Users legal agreement with us. Here are some essential details:
- You must follow the procedures outlined below to appeal a content or account moderation decision.
- megirlnextdoor.com will manage appeals in keeping with this Policy.
Contact information:
megirlnextdoor.com is operated by Browwn House Ltd, a limited company registered in United Kingdom, with company registration number 15966042. If you have questions about this Policy, please contact us at support@megirlnextdoor.com.
Interpretation:
Unless specifically defined in this Policy, terms defined in the Terms of Use have the same meanings here.
"Decision" means any action taken by megirlnextdoor.com to:
- Suspend or deactivate an account,
- Suspend or deactivate content shared to or from an account,
- Impose a final warning for a violation on an account,
- Restrict account features (e.g., the ability to livestream), or
- Suspend, terminate, or restrict the ability to monetize content, including by preventing subscriptions or limiting your ability to accept certain types of payments.
Use:
This Policy can be utilized in two ways:
1. By megirlnextdoor.com Users who want us to review or reverse a Decision, or
2. By non-users in the EU/EEA who have complained about suspected illegal or non-consensual content on megirlnextdoor.com and who disagree with our appeal response.
Appeal Procedure:
The only way to appeal a Decision is to complete and submit the Deactivation Appeal Form.
Required Information:
Only fully completed Deactivation Appeal Forms will be considered. Your Deactivation Appeal Form must include:
- The URL or username of the account,
- The URL of content subject to the appeal,
- Detailed reasons why you believe your content or account is in keeping with the megirlnextdoor.com Terms of Service and Acceptable Use Policy, and
- For non-users in the EU/EEA who disagree with our decision to permit content to remain on the platform, explain why you believe the content is illegal or non-consensual.
Timing of Appeals:
All appeals should be filed within six months of a Decision.
Review Process:
If we receive a completed Deactivation Appeal Form:
1. We will review the relevant account information.
2. We will consider the information and supporting documents you have provided.
3. We may request additional information or documents from you or from third parties to help us decide the appeal.
4. Based on the information, we will grant, partially grant, or deny your appeal, and notify you of our decision.
- If we grant your appeal, we will reverse each relevant Decision and any actions taken as a result.
- If we partially grant your appeal, we will inform you of each reversed Decision and any actions taken as a result.
- If we deny your appeal, no Decision will change.
No Liability:
We are not liable for any interruption of access to your megirlnextdoor.com account, including any loss of earnings or subscribers, even if we grant some or all of your appeal.
Appeals Team:
Our Appeals Team will consider each properly filed appeal in a non-discriminatory, diligent, and non-arbitrary manner.
Situations Where a Decision Cannot Be Appealed:
This Policy does not apply to any irreversible Decision (e.g., a Decision to end a livestream).
Additional Procedures for Users in the EU/EEA:
You may also file a complaint with a regulatory authority and/or seek a remedy via a certified third-party out-of-court dispute settlement body or the relevant courts in your country of residence/establishment.
In certain circumstances, out-of-court dispute settlements under the EU Digital Services Act (DSA) may apply. Each EU member state must certify an out-of-court dispute settlement body to handle eligible disputes.
You also have the option of judicial redress by pursuing your claim in a court with jurisdiction.
You may submit a report or complaint regarding Content you believe is illegal or otherwise violates our Terms of Service. We will review all reports and complaints and determine whether a violation of our Terms of Service has occurred. If we determine no violation has occurred, and choose not to make a Decision regarding the content, you may refer the matter to an out-of-court dispute settlement body. We will engage with the out-of-court dispute settlement body in good faith and as required by law.
We are not bound by any decisions made by an out-of-court dispute settlement body and may refuse to engage with such a body if a dispute concerning the same content, and the same grounds of alleged incompatibility with our Terms of Service, has already been resolved.
Last updated: September 2024
---
This Appeals Policy is designed to ensure a fair and transparent review process for all participants. For any questions or additional information, please reach out to our support team.
