Appeals Policy for Megirlnextdoor
Appeals Policy for Megirlnextdoor
By accessing or using our website, you agree to this policy - please read it thoroughly.
Introduction
This Appeals Policy is a crucial part of your legal agreement with us as a user of Megirlnextdoor. Here are some essential points to be aware of:
- You must adhere to the procedures outlined below to contest any moderation actions taken against your content or account.
- Appeals will be managed in accordance with this Policy.
Contact Information
Megirlnextdoor is operated by Browwn House Ltd, a registered company with the following details:
Browwn House Ltd
Company number - 15966042
Telephone +44(0) 207 566 3939
Registered Address: 124 City Road, London, EC1V 2NX
support@megirlnextdoor.com
Should you have any questions about this policy, please do not hesitate to contact us.
Definitions
Unless stated otherwise in this Policy, the definitions provided in our Terms of Service apply here as well.
"Decision" refers to any action we take to:
- Suspend or deactivate an account,
- Suspend or deactivate specific content,
- Issue a final warning for violations,
- Limit features of an account (e.g., ability to livestream),
- Terminate, suspend, or restrict the ability to monetize content.
Utilization
This Policy applies in two distinct scenarios:
- For Megirlnextdoor users seeking a reconsideration or reversal of a Decision.
- For individuals in the EU/EEA challenging our response to complaints about illegal or non-consensual content.
Appeal Procedure
To appeal a Decision, you are required to complete and submit the Appeal Form.
Required Information
Only appeals submitted with the necessary details will be considered. The Appeal Form must contain:
- The URL or username of the account in question,
- The URL of the content you are appealing,
- A thorough explanation of why you believe the content or account complies with our Terms of Service and Acceptable Use Policy,
- If you are in the EU/EEA and disagree with our decision to allow certain content, why you believe it is illegal or non-consensual.
Timing of Appeals
Appeals must be filed within six months from the date of the original Decision.
Review Process
Upon receiving a completed Appeal Form:
- We will analyze the relevant account details.
- We will consider the information and supporting documents provided by you.
- We may request additional information or documents if necessary.
- Based on our review, we will decide to grant, partially grant, or deny your appeal and inform you of our decision.
If your appeal is successful, the respective Decision and resulting actions will be reversed. If granted partially, we will notify you of which Decisions have been reversed. If denied, no changes will be made.
Liability
We are not liable for any disruptions in access to your account, including any potential loss of earnings or subscribers, even if an appeal is successful.
Appeals Team
Our Appeals Team will meticulously review each properly submitted appeal in a fair, unbiased, and diligent manner.
Unappealable Decisions
Certain irreversible actions (like ending a livestream) cannot be appealed under this Policy.
Additional Procedures for EU/EEA Users
If you are a resident of the EU/EEA, you have additional options:
- File a complaint with a regulatory authority,
- Seek resolution through a certified out-of-court dispute settlement body,
- Pursue judicial redress through a competent court.
Complaint Procedure
You can report content that you believe is illegal or otherwise in violation of our Terms of Service. We will review all such reports and make a determination.
- If we find no violation, you may refer the matter to an out-of-court dispute settlement body.
- We will engage in good faith with the dispute settlement body as required by law, although we are not bound by their decisions if a similar issue has already been resolved.
Last updated: September 2024
Thank you for being a part of the Megirlnextdoor community. Your cooperation helps us maintain a safe and respectful platform.
