Complaints Policy

Complaints Policy

 

By using this website, you agree to this policy - please read it carefully.

 

Introduction:

This policy is an integral part of the Users' legal agreement with us. We commit to handling complaints in accordance with this policy. Here are a few key points to consider:

 

1. By lodging a complaint, you state that the information you have supplied is accurate and complete.

2. This policy outlines how we address complaints regarding:

- Enforcement of our Terms of Service.

- Content on megirlnextdoor.com that may be illegal or violate our Terms of Service.

- Compliance with applicable laws.

 

This policy does not cover disputes over content moderation decisions or copyright infringement, which fall under their own respective procedures.

 

Interpretation:

Unless specifically defined in this policy, the meanings given to words in the Terms of Use will have the same meanings here.

 

Complaints about Content Moderation Decisions:

Content moderation is performed according to our Terms of Service. If you wish to complain about a content deactivation, account deactivation, or a final warning, please complete a megirlnextdoor.com Deactivation Appeal Form. Appeals related to content moderation decisions, including removing content or banning an account, fall under our Appeals Policy.

 

Complaints about Copyright Infringement:

Complaints regarding suspected copyright infringement are subject to our Copyright Takedown Policy.

 

How to Make a Complaint about Other Issues:

You can make a complaint in any of the following ways:

1. Contact Form: Select the reason for your complaint from the dropdown menu and use the 'Enter your message' field to explain the issue.

2. Report Function: Use the "Report" feature on the content page to indicate the issue.

3. Email: Send an email to support@megirlnextdoor.com.

 

Ensure you provide sufficient details, including any relevant URLs, so that we can thoroughly investigate your complaint. Insufficient information may hinder our ability to consider the complaint.

 

How We Review Complaints:

When reviewing a complaint:

1. We will review all relevant information and supporting documents provided by you.

2. We may request additional information from you or third parties to address your complaint effectively.

3. Complaints will be reviewed in good faith and within any legally prescribed timeframe.

4. If the complaint involves content on megirlnextdoor.com determined to significantly breach our Terms of Service, we will remove it.

5. We will notify you once the review is complete and inform you of any actions taken. Should we determine that the content complies with our Terms of Service and decide not to remove it, you have the right to appeal as outlined in our Appeals Policy.

 

Abuse of This Complaints Process:

We do not tolerate complaints made in bad faith, or those that are abusive, harassing, or intended to harm anyone. If you are found to make an abusive or unfounded complaint, we may terminate your account.

 

EU/EEA Consumer Mediation Services:

If you are in the European Economic Area, you may seek resolution through consumer mediation services via the European Online Dispute Resolution (ODR) platform. Participation in alternative dispute resolution proceedings is not obligatory for us (except under specific circumstances).

 

Regulatory Complaints Under Cultural Policies:

If you are in the European Economic Area and encounter an infringement of the EU's Digital Services Act while using our site, you have the right to complain to the Digital Services Coordinator of your residing country. Additionally, you may report or complain to us using this Complaints Policy and contest our decision under the Appeals Policy.

 

Regulatory Complaints:

megirlnextdoor.com is regulated by [Insert Relevant Regulatory Bodies] in the [Insert Relevant Countries]. For residents in Australia, the eSafety Commissioner handles reports about the safe use of technology.

 

Breach of Contract Claims:

Users in the United Kingdom can initiate a breach of contract claim against us if we fail to comply with our Terms of Service regarding the removal or access restrictions of your content, or if we suspend or ban you from the platform.

 

Your Statutory Rights:

These provisions do not affect your statutory rights.

 

Last updated: September 2024

 

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